There are different input options for your ski pass. In order to receive your skiline and your media you also need the date of your skiing day (or the date when you have used the ticket at an installation).
If your ticket has a 3-part number separated by slash, you have tor enter the three parts in Variant 1.
If your ticket number looks like the screenshot below, then only enter the first two parts of the ticket number. Therefore choose the second Variant 1 tab.
For a 3-part number with numbers and letters, click on tab Variant 2 and enter your ticket number in the given fields.