If you are having trouble entering your skipass, please follow these steps:
Check the date
First, verify the date you entered. It must be a ski day of yours. Only dates on which you were actually on the slopes are valid.Check the number
If the date is correct, double-check the skipass number you entered. You may have mistyped a digit or missed a number.Look for an alternative number
If the number seems correct but still doesn’t work: check your skipass for another number – sometimes there are several, e.g. an internal and a printed one.Use the NFC function
If all previous steps fail, try scanning your skipass with NFC, provided your device and the skipass support this feature.
When entering the ski pass number, make sure you have selected the correct input mask and try again.
At least 1 lift access is required to add a ski pass to your profile.
Note: Ski passes from old seasons
Unfortunately it is not possible to enter ski passes from previous seasons (season end is always 30 September). If the entry does not work, it may be because the ski days were too long ago.
If you still have problems entering the ski pass, please request support via our contact form. For further analysis, please also send us
- a photo of the front and back of the ski pass,
- the respective ski resort and
- the date of the corresponding ski day.
After receiving your message, we will be happy to review your request in detail.