The Skiline app won’t load or doesn’t show any data. What can I do?

If the Skiline app won’t load or doesn’t show any data, please check the following:

1. Check your internet connection
   Make sure Wi-Fi or mobile data is working.

2. Update the app
   Install the latest version from the Google Play Store or Apple App Store. You can find your current app version at the very bottom under Settings.

3. Restart the app
   Close the app completely and open it again.

4. Reopen the empty list
   Is a list still empty, for example the ski resort list when adding a ski pass right after starting the app? Go back and open the screen again. The list will often load then.

5. Check for known issues
   You can find information about known issues and limitations here.

6. Use Skiline on the web
   Alternatively, you can open Skiline in your browser at skiline.cc.

If you’ve added a ski pass but can’t see any ski days, please read the article “I’ve added my ski pass, but I can’t see any data. What can I do?”.

If the problem persists, please send a log file via Settings → your name → Send log file and contact support. In the app, open the Help Center via Settings → Support. On the web, you can select Report a problem.