In order to retrieve your media, you have to enter the number of your ski pass / cable car ticket into Skiline. You can either use the web portal, or the Skiline App.

If you are using the web portal, please go to this instruction: How to pick up videos and photos on

Follow these steps in the app:

  1. Select the pink plus symbol at the bottom and select "Add Ski Pass". 
  2. Select the resort where the photo/video was made
  3. Enter your ski pass / ticket number - manually or via NFC scan (if supported on your phone)
  4. Select the format of your ski pass number
  5. Enter one of your ski days in this resort
  6. Read the terms and conditions and add your ski pass 

Note: If you made a photo at a Photopoint, you have 30 days to retrieve it, afterwards it gets deleted.

Attention: Aiguille du Midi and Pic du Midi

In some cases, the number on your ticket has 4 digit blocks, e. g. 457-207-27413-2. In this case, you only have to enter 457-207-27413, without the last digit.