This instruction is for the web portal. If you use the App, please go to this instruction: How to retrieve Photos and Videos

In order to retrieve your media, you have to enter the number of your ski pass / cable car ticket into Skiline.

Please follow these steps:

  1. go to and create an account (choose 'create account' at the top)
  2. choose the resort where the photo / video has been made
  3. enter your ski pass / ticket number into the right input mask

After successfully entering your ski pass number, your media will be available under the tab "Videos & Photos".

Please note that it may take a few minutes until your media is available.

Note: If you made a photo at a Photopoint, you have 30 days to retrieve it, afterwards it gets deleted.

Attention: Aiguille du Midi and Pic du Midi

In some cases, the number on your ticket has 4 digit blocks, e. g. 457-207-27413-2. In this case, you only have to enter 457-207-27413, without the last digit. Please then choose the right input mask: