There can be the following reasons:

• You haven`t registered your Skipass yet: enter the skiticket you have used at the Skimovie turnstile at skiline.cc or update your skiticket (your skiing days).
• The automated recording process was malfunctioning due to a technical problem: e.g. bad weather, another person on the track, you didn't manage to start fast enough or the timing function hasn't triggered.
• The corresponding Web-Video version of your Skimovie isn`t available yet. Try retrieving your movie again two or three days later (by updating your skipass).
• At the time of your run, the system was in time mode, i.e. only the time measurement was activated.